Refund and Returns Policy

At NOKONTEXX, we want to make sure you love your purchase. Below you’ll find all the details about our shipping, returns, and exchanges.

1. Shipping Information

Processing Time: Orders are processed within 5 business days (excluding weekends and holidays). During high-volume periods (such as sales or new drops), processing times may be longer.

Shipping Rates: Calculated at checkout based on your location and selected shipping method.

Delivery Estimates:

Domestic orders: 7-12 business days

International orders: 12- 18 business days, depending on destination and customs

Tracking: Once your order ships, you’ll receive a confirmation email with tracking details.

Delays: We are not responsible for shipping delays caused by the carrier, customs, or incorrect shipping information provided at checkout.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

• Eligibility: Items must be unused, unworn, and in original condition with tags attached.
• Return Window: Returns or exchanges are accepted within [X] days of delivery.
• Non-Returnable Items: Final sale items, limited edition drops, and custom pieces cannot be returned or exchanged.
• Return Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect.
• Refunds: Once your return is received and inspected, we’ll issue a refund to your original payment method. Please allow [X] business days for processing.

If you receive a damaged or incorrect item, please contact us within [X] days of delivery at [Insert Email Address] with your order number and photos of the issue. We’ll make it right as quickly as possible.

• Exchanges are subject to product availability.
• If the requested item is out of stock, we will issue a refund or store credit instead.

• International customers are responsible for any customs fees, import duties, or taxes charged by their country.
• We are not liable for delays due to customs processing.

If you have any questions about your order, shipping, or returns, please reach out to us:

NOKONTEXX
Email: [Insert Contact Email]
Address: [Insert Business Address]

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.